Privacy policy
Last updated: July 13, 2026
MaLa Apparel ("MaLa Apparel," "we," "us," or "our") operates this online store and website, including its content, features, products, services, and customer communications (collectively, the "Services"). Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a wholesale or OEM/ODM inquiry, request a quotation or sample, place an order, communicate with us, or otherwise use the Services. By using the Services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Contact information: name, business name, email address, telephone or WhatsApp number, billing address, shipping address, and country or region.
- Business and inquiry information: product requirements, reference images, tech packs, designs, artwork, logo files, size specifications, fabric preferences, color requirements, quantities, target prices, packaging requirements, and other details you submit for wholesale, OEM, or ODM projects.
- Order and transaction information: products ordered, quotation and sample details, order history, payment status, invoices, delivery information, and related communications. Payment information is generally processed by Shopify or third-party payment providers; we do not normally receive or store complete payment-card details.
- Account information: username, password, account preferences, and saved addresses if you create an account.
- Communications: messages and attachments sent through email, website forms, WhatsApp, social media, or customer-support channels.
- Device and usage information: IP address, browser type, device information, pages viewed, referral source, interactions with our website, and cookie or similar technology data.
2. How We Collect Information
We collect information directly from you when you contact us, submit an inquiry, request a quotation or sample, create an account, or place an order. We may also collect information automatically through cookies and similar technologies, and receive information from Shopify, payment providers, shipping and logistics providers, analytics providers, marketing partners, and other service providers that support our business.
3. How We Use Personal Information
We may use personal information to:
- Provide, operate, and improve the Services;
- Respond to wholesale, OEM, and ODM inquiries;
- Prepare quotations and develop product samples;
- Review designs, technical specifications, customization requirements, and order details;
- Process payments, manufacture or source products, fulfill orders, arrange shipping, and provide after-sales support;
- Communicate about inquiries, samples, orders, deliveries, policy changes, and customer service;
- Maintain business records and comply with tax, accounting, customs, trade, and other legal obligations;
- Prevent fraud, misuse, security incidents, and other unlawful activity;
- Analyze website performance and improve our products, services, and customer experience; and
- Send marketing communications where permitted by law and according to your preferences.
4. How We Disclose Personal Information
We may disclose personal information only as reasonably necessary for the purposes described above, including to:
- Shopify: which hosts and operates our ecommerce platform;
- Service providers: including payment processors, website and cloud-service providers, analytics providers, customer-support tools, and professional advisers;
- Production and fulfillment partners: when necessary to develop samples, manufacture customized products, perform quality checks, prepare packaging, or complete an order;
- Shipping, logistics, customs, and delivery providers: to transport and deliver samples and orders;
- Communication platforms: such as WhatsApp or email providers when you choose to communicate through those services;
- Business transaction parties: in connection with a merger, financing, reorganization, sale of assets, or similar transaction; and
- Authorities or other parties: where required by law or reasonably necessary to protect rights, safety, property, users, or the Services.
Third-party platforms and providers process information under their own terms and privacy policies. Shopify's handling of personal information is described in its privacy materials at privacy.shopify.com.
5. Cookies and Similar Technologies
Our website and Shopify may use cookies, pixels, and similar technologies to keep the website functioning, remember preferences, understand website usage, improve performance, prevent fraud, and, where enabled, support marketing or personalized advertising. Depending on your location, you may be able to manage non-essential cookies through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.
6. Marketing Communications
If you receive promotional emails from us, you may unsubscribe using the link in the message or by contacting us. You may still receive non-marketing messages related to quotations, samples, orders, payments, deliveries, or customer service.
7. International Data Transfers
Because we serve international customers and use global service providers, personal information may be processed in countries or regions other than where you live. Where required, we and our service providers use appropriate safeguards for international transfers.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide the Services, manage quotations and orders, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, customs, and regulatory obligations. Retention periods vary according to the type of information and the purpose for which it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no transmission or storage method is completely secure, and we cannot guarantee absolute security. Please do not send sensitive payment information through ordinary email or WhatsApp messages.
10. Your Privacy Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also have the right to opt out of certain targeted advertising or data-sharing activities and to appeal a decision concerning a privacy request.
To submit a request, contact us using the details below. We may need to verify your identity before completing the request. Authorized agents may submit requests where permitted by law. You may also have the right to complain to your local data-protection authority.
11. Children's Privacy
The Services are intended for businesses and adult users. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
12. Third-Party Links and Services
Our website may contain links to websites or services operated by third parties. We are not responsible for their privacy, security, or content practices. Please review the privacy policy of any third-party service you use.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, services, or legal obligations. The revised version will be posted on this page with an updated date. Where required by law, we will provide additional notice of material changes.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise a privacy right, contact:
MaLa Apparel
Email: zhuangjunmei15@gmail.com
WhatsApp: +852 4666 3917